Frequently Asked Questions

• What kind of payment do you accept?

We accept local online bank or E-wallet transfer via QR, credit/debit card (Visa & Mastercard), Paypal, and PayNow (for Singaporean) via Wise Transfer QR.

Notice for Paypal user:
Will charge additional 4% + RM2.50 due to currency conversion fee


• Do you accept return/refunds? 

No, we do not accept returns or give refunds. Please be sure of your purchase and the delivery address that you have listed are accurate before checkout! If you have any problems regarding your order, please email your name and your order number to [email protected]. 


• Any option for gifting my purchase? 

You can add a note at the 'Remark' text box during checkout or you can email me to discuss about it.

For the gifting options/request, I can either:
• Add a message at the back of any art prints/post cards purchased  
• Nicely pack your order for gifting


• When will I received my order? 

The average processing time is 3-5 business days.
After you receive an order confirmation via email, this is how long your orders will approximately take to reach you:

West Malaysia

East Malaysia

Singapore

Rest of the world

1-5 business days3-10 business days5-15 business days10-30 business days


• How do I track my order? 

You can track via the respective courier website which will be given/notify through email.
Or you can also track them here - https://www.tracking.my/


• Are your stickers waterproof? 

Yes, all the stickers are printed on PP Matte (water-resistant) sticker paper. 


• Where do you print your products? 

No, I will not share my material & printing suppliers as it took me months (some of them years) of research, experiment, many trial and errors to perfect the quality outcome today. Thanks for understanding. 


• What is Grade A and Grade B? 

Grade A:

The usual quality that has no any printing/material/mechanism flaws.

Grade B:

Have some minor but obvious printing/material/mechanism errors, which may caused the design look a bit off (only tiny little bit). But they are still cute and usable regardless. :)


• Care instructions to maintain the items longevity. 

Accessories 

Socks

Bag

• AVOID contact with any.  liquid (eg. water, body sweat, perfume, cosmetics and chemicals) to prevent tarnishing or chemical damage.

• Can clean using a soft. dry cloth.

• Recommend to store in a cool, dry place.
• Make sure to flip the socks inside out to. wash, iron and dry.

• HAND WASH is recommended.

• AIR/SUN dry is recommended.

• AVOID using bleach or any harsh chemicals.

• FOLD the socks instead of rolling it to avoid damage the elasticity.		• AVOID expose to excessive moisture and direct sunlight.

• Can clean/wipe with damp cloth.

• PREFERABLY hand wash if you wish to wash it, flip the bag inside out to air/sun dry.

• AVOID using bleach or any harsh chemicals.